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The Wellness.org.au (ACN 644 884 542 ) (‘The facts organisation Australia Ltd) ’, ‘us’ or ‘we’) recognises and values the importance of protecting the privacy of our stakeholders, collaborators, partners, customers, research participants, clients, prospective clients, patients, prospective patients, relevant health service providers, donors, fundraisers, suppliers and other third parties (‘Individuals’).
The Wellness.org.au is a health promotion charity and becoming a global leader. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and ehealth products that improve the lives of people with mental illness and the wider community. To enable us to fulfill our responsibilities relating to research, education and training, clinical and ehealth services and population health approaches, fundraising, marketing and development, or to otherwise carry out our functions (including, for example, hiring new employees or dealing with suppliers or contractors) (‘Operational Purposes’), we may need to collect a broad range of personal information from individuals. Wellness.org.au is committed to handling personal information (including health and other sensitive information) in accordance with applicable laws, including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Definitions of ‘personal information’ differ around the world. In Australia, the collection, storage, use and disclosure of ‘personal information’ is regulated by the Privacy Act 1988 (Cth) (the “Act”). The Act defines ‘personal information’ as:
…information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable
The definition of ‘personal information’ is therefore extremely broad, but good examples would include your full name and your address.
We collect personal information reasonably necessary for one or more of our functions or activities in connection with the Operational Purposes. This personal information may include sensitive information, and in some instances such as where you receive clinical or ehealth services, may include health information. You may decide to provide your personal information to Wellness.org.au for a range of different reasons. By way of example you may wish to:
(a) participate in a research project;
(b) donate money to Wellness.org.au;
(c) fundraise for Wellness.org.au;
(d) collaborate with Wellness.org.au;
(e) attend an event or course run by Wellness.org.au;
(f) attend a Wellness.org.au clinic;
(g) register to use a Wellness.org.au e-health service or product;
(h) receive communications from Wellness.org.au;
(i) apply for employment at, or volunteer for, Wellness.org.au;
(j) provide services to Wellness.org.au; or
(k) connect with us via social media.
While it is possible for you to interact with us under a pseudonym in some cases, in certain scenarios it may be necessary for us to collect certain personal information from you. We will not collect more personal information than we reasonably need to in connection with the Operational Purposes or to otherwise deal with you.
Wellness.org.au may collect personal information regarding a child from the parent or other ‘responsible person’ associated with that child in some instances, such as where the child receives clinical services or participates in research. At times, Wellness.org.au may also collect personal information regarding an adult from another ‘responsible person’ associated with that adult. Please do not provide personal information about a child or another person to Wellness.org.au unless you are authorised by law to do so. You must be over 15 years of age to provide Wellness.org.au with personal information. If you are under 15 years of age, your parent or other ‘responsible person’ will need to provide your personal information to us on your behalf.
We may collect personal information from you in person, in writing, by telephone, through our website and by other electronic communication channels. We may also collect this personal information through our staff and through our contracted agents and other service providers. Wherever practicable, we will collect personal information from you directly.
We may from time to time need to obtain personal information from others, for instance where individuals are receiving clinical services, to ensure that we are fully informed in relation to the issues that we need to address.
We also collect personal information through events and activities that we hold or are involved in, such as seminars, workshops, promotional events, fundraising and other activities.
The kinds of personal information we collect will depend on the purposes for which you interact with Wellness.org.au. The personal information we may collect from you may include:
You may not be able to deal with or interact with Wellness.org.au if you do not provide us with a minimum of personal information.
We may, at times, collect information on publicly maintained records, if that collection is reasonably necessary for Wellness.org.au’s legitimate functions or activities.
We may from time to time collect ‘sensitive’ information and health information from you. Where we do so, we will do so in accordance with applicable laws.
We use and hold your personal information to facilitate the Operational Purposes, as well as our general operational, technical and administrative purposes. We may from time to time share the personal information we collect with any of our relevant third parties, including our partners, suppliers, collaborators, advisers and business associates. We would only share your personal information with third parties where it is necessary in undertaking those activities that you have agreed to be involved.
Where you participate in research or a clinical study, we may use your personal information (including sensitive information or health information) to create articles, reports, papers, presentations or other outputs. We will not, without your consent, publish your personal information in any form, unless it has been presented in aggregated form, is anonymised or de-identified.
To keep you up to date with our services, publications and other resources, we may place you on a communications list, including mail, telephone and/or email. At any time, if you no longer wish to receive this information just let us know and we will remove your details from the contact list.
Where you register to receive a service or to otherwise engage with Wellness.org.au, you may opt-in to Wellness.org.au sending advertising, fundraising and other direct marketing material to you.
You may opt-out of the provision of direct marketing materials by using the functional unsubscribe option or by contacting us.
Where necessary, we will disclose your personal information to our third party suppliers, partners, collaborators, contractors or others in order to facilitate the Operational Purposes.
Either Wellness.org.au or our Providers may disclose your personal information where it is reasonable to do so or where we are authorised or required to do so by applicable law.
Wellness.org.au may disclose personal information to trusted third parties engaged to assist us with services including data processing, data analysis, information technology services and support, fundraising, website maintenance/development, printing, record archiving, data mailing and market research and medical consultants who provide medical services.
We do not typically or routinely disclose personal information to overseas recipients. Unless consent has been given, or an exception under the Australian Privacy Principles applies, we will only disclose personal information to overseas recipients where reasonable steps have been taken to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
All research and clinical trials undertaken at Wellness.org.au are approved by an external Human Research Ethics Committee. All research is undertaken in accordance with the terms and conditions specified by the relevant Human Research Ethics Committee, and the principles specified in the National Health and Medical Research Council and the Australian Research Council’s Australian Code for the Responsible Conduct of Research 2007 (the Australian Code). Research participants enrolled in trials or research will be given further information detailing how their personal information (including health information) will be handled by Wellness.org.au, including circumstances where personal information may be disclosed.
All patient information collected by The Wellness Centre is held securely in our Electronic Medical Record. Patient information is released to third parties only at the express and written consent of the patient (subject to the requirements of Australian and NSW statutes and the common law). For patients under 18 the consent of both the patient and parent or guardian is sought. For patients aged 14 and under the written consent of a parent or guardian is considered sufficient. Patients under 18 are required to attend their first appointment at The Wellness Centre with a parent or guardian however patients aged 15 and over will generally have the same rights to confidentiality of their personal information as adults subject to the requirements of Australian and NSW Statute and the common law.
The Wellness Centre provides services for young people including adolescents and on occasion children younger than 13. There will be times therefore when clinic staff are required to report concerns to the department of Family and Community Services under the Children and Young Persons’ Care and Protection Act 1998. It is the professional and legal responsibility of all clinicians in NSW to promote the health, safety, welfare and well-being of children and young people and to work collaboratively in the shared system of child protection in NSW. These responsibilities apply whether staff are providing services directly to children and young people, or to adults who are parents or carers or who are pregnant.
We take reasonable steps to prevent the personal information we hold about you from misuse, interference or loss, and from unauthorised access, modification or disclosure. Our security measures meet industry standards and you can feel confident in our processes. These may include access control procedures, network firewalls, encryption and physical security. Although we will endeavour to protect your personal information, we are unable to guarantee that any information you transmit to us over the internet is 100% secure.
We will take reasonable steps to ensure that the personal information we hold, use and disclose is accurate, up to date and complete. However, we will not necessarily take any administrative steps to verify the accuracy or completeness of the information you provide to us (or a third party) at the time of collection (for example, if you make a mistake when typing in your details or choose to use a pseudonym).
If you suspect or believe that the personal information we have is not accurate, complete or up to date, please contact us at the details below and we will respond to your request within a reasonable period. When responding, we will take reasonable steps to correct that information and to ensure that it remains accurate, complete and up to date in the future. If for some reason we are unable to correct your personal information, we will provide you with our reasons and your further options for complaint. We will not ordinarily charge you for requesting the correction of your personal information.
You are entitled to access the personal information we hold about you, on request, subject to a limited number of exceptions. If for some reason we are unable to provide you with access to your personal information, we will provide you with our reasons as well as your further options for complaint. If we did not collect your personal information directly from you, it may be more practical for us to pass your access request on to the relevant third party who did collect that information from you.
You may make an access request via the contact details below and we will respond to your request within a reasonable period. We will not ordinarily charge you for gaining access to your personal information.
We retain personal information after we have used the personal information for the purposes for which we collected or received it. The duration that we keep your personal information for will be influenced by the nature of that information, and any applicable regulatory requirements. For instance, the minimum recommended period for retention of research data is five years from the date of publication. However, in any particular case, the period for which research data should be retained is determined by the specific type of research. The Australian Code requires for most clinical trials, retaining research data for 15 years or more may be necessary. Financial transaction records are kept for a minimum period of seven years.
For all types of personal information, when no longer required, Wellness.org.au will use its best endeavours to ensure that all such information will be deleted or destroyed in a secure manner and in a reasonable timeframe.
Our digital platforms also use Google Analytics and SAS Customer Intelligence 360. These services currently collect unidentifiable data from users of the relevant digital products. This allows us to generate reports to help us understand digital traffic and behaviour.
We use Facebook Custom Audiences to deliver advertising to Website Visitors on Facebook through the use of pixels. You can find out more about Facebook pixels here. These pixels are used to deliver content of similar interest to website visitors via the Facebook platform.
When you look at our website, our Internet Service Provider may make a record of your visit and logs the following information for statistical purposes only – the user’s server address, the user’s top level domain name (for example .com, .gov, .au, etc), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used.
When using any Wellness.org.au website, app or online application, you consent to:
for the purposes described above.
If you would like to contact us, including to ask a question, request removal from our communications or make a complaint, we may be reached at the details below:
A: Privacy Compliance, Wellness.org.au, St Vincent's Hospital,Victoria, Australia.
If you are unhappy with our response to your complaint, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). Details of how to contact the OAIC are provided on its website at www.oaic.gov.au.
You can find more information about privacy and the protection of your Personal Information on the website of the OAIC at www.oaic.gov.au.
While Wellness.org.au Institute endeavours to provide users of its website with accurate and helpful information, this website is not a substitute for health and medical advice from a qualified health professional. Users of this website should always seek the advice of a qualified health professional with any questions they have regarding their health or a medical condition. Wellness.org.au Institute regularly reviews the information on our website, however we cannot guarantee that all of the information is accurate.
Please see below for the full terms and conditions on the use of the website.
The information on the Wellness.org.au Institute website is not intended to be a substitute for professional clinical advice. Diagnosis and treatment of a clinical condition can only be undertaken by a qualified health professional.
Users of this website should always seek the advice of a qualified health professional with any questions they have regarding their health or a medical condition. Wellness.org.au Institute does not guarantee the accuracy, quality, suitability or reliability of any information on this website.
The self-assessment tools and surveys provided on this website are not intended to be a substitute for professional clinical advice. While the results of the self-assessment tools and surveys may be of assistance to you, users should always seek the advice of a qualified health provider with any questions they have regarding their health. Wellness.org.au Institute does not guarantee the accuracy, quality, suitability or reliability of any information on this website.
The Wellness.org.au Institute seeks to comply with relevant external standards for websites, including:
The Wellness.org.au Institute also has its own internal quality assurance standards for the website (covering tone and style of language, accuracy, attribution and verification of sources and links among other things).
By using the Wellness.org.au Institute website you accept our terms and conditions of use. Do not use this website unless you have read and accepted all of these terms and conditions. If you do not wish to accept them, do not use the website.